Gold vermeil (pronounced 'ver-may') is a technique where a thick even layer of gold is electroplated over a base of 925 sterling silver. The gold layer is up to 5 x thicker than gold plated jewellery, which gives it a lasting golden shine and ensures both quality and longevity. Learn more about gold vermeil here.

9k Solid Gold embodies a beautiful soft gold colour and a lustrous shine. Being solid gold, this metal can safely be worn in water. Our signature 9k Solid Gold fine chain is particularly delicate in nature and requires care to avoid accidental breakage. Please always keep this in mind, as any damage or chain breakage caused by wear and tear is not covered under warranty. Our signature fine chain is delicate in nature and requires care to avoid accidentally getting caught or stretching. Please always keep this in mind, as any damage caused by wear and tear is not covered under warranty.

Sterling silver is an alloy made from 92.5% silver and 7.5% copper, offering durability and tarnish resistance. Rhodium plating is applied to enhance its luster and increase scratch resistance.

Proper care ensures your jewellery retains its golden shine and lasts longer. While all metals naturally soften and fade over time, following these guidelines will help prolong their life:

• Put your jewellery on last and take it off first.
• Avoid contact with cosmetics, perfumes, sunscreens, lotions, and chemicals.
• Remove jewellery before sleeping to prevent breakage.
• Take off your jewellery before washing hands, showering, or swimming in chlorine or salt water.
• Remove jewellery before activities that risk physical damage (e.g., cleaning or exercising).
• Be mindful when layering necklaces or pendants, as metal rubbing against metal can cause wear.

Each piece is carefully packaged in a YCL signature gift box, however to allow ventilation to your jewellery, we do not suggest storing in your gift box. To prolong the life of your jewels we suggest:

• Storing in a cool, dry place away from direct sunlight
• Storing in a space with ventilation, that is not closed
• Ensure that the pieces are separated to avoid scratching and tangling

Our 9k Solid Gold Necklaces are delicate keepsakes that can last a lifetime It is important to be gentle with them, therefore we suggest to remove when showering, sleeping & exercising.

Please note that our Tennis jewellery requires gentle handling. To preserve its beauty, we recommend avoiding any bending, twisting, or stretching, as these actions can compromise the integrity of the piece. We suggest removing with sleeping & exercising. When not wearing, lay flat to avoid kinks in the metal. Please be mindful that these concerns fall outside of our manufacturing warranty, and if the bezel setting that surrounds the stone has been visibly stretched, broken or pulled it is not covered under our warranty.

Each Charm click-link requires to be gently pushed together to secure it to your charm bracelet or necklace. Before wearing your chosen chain, ensure the charm click-link is secure. YCL is not responsible for lost or damaged charms due to misuse, including use of excessive force.

Our Permanent Jewellery is crafted from 9k & 14k solid yellow gold, designed for everyday wear. Please note:

Natural Stretching: A slight stretch of up to 1cm over time is normal due to body temperature fluctuations. Any additional stretching is considered wear and tear.

Warranty Coverage: Only breakages at the weld point are considered faulty and covered under warranty. Breaks along the chain are classified as wear and tear and are not covered.

An acidic PH level in the body can be manifested through your skin, causing oxidisation and discoloration of your jewels over time. We recommend using a soft, cotton cloth to remove oils after each wear.

Chains: With everyday wear, our fine chains may stretch due to continuous pulling or being caught on something. 

Butterfly Backings: Butterfly backings work by using friction to secure the earring in place. With general wear, the backings may become loose. We recommend tightening your earring backings to increase the friction on the post.

Metal rubbing on metal: If you choose to layer your necklaces or pendants please note that the metal rubbing against metal may affect the wear of the piece.

Stones: Stones are delicate by nature and are subject to chipping, cracking and scratching if treated with misuse. For our ceremonial rings, we recommend that the stones are checked annually to ensure the prongs have not become loose due to daily wear.

If your chain has a knot, lay it flat on a surface and use two pins to gently and slowly separate the links. As the chain loosens, you'll be able to identify the knot and carefully work it free until it's untangled.

YCL offers a 6-month manufacturing warranty on all jewellery. All YCL pieces undergo thorough quality checks during production and before shipment by our dispatch team. Solid rings come with an 18-month manufacturing warranty, and Eternal Bracelets have a 3-month warranty. If your piece falls outside of our warranty period, we offer a repair service.

Our warranty covers manufacturing faults and defects such as:

1. Loose/missing stones - no evidence of bent prongs, clasps, shanks or metal
2. Broken clasps involving the spring mechanism

Our warranty does not cover:

1. Chain breakages or bent/stretched chain
2. Bent prongs/claws on rings
3. Bent/broken earrings posts or clasps
4. Dents/scratching/chipped or peeling
5. Discolouration or tarnishing
6. Pieces that have been damaged due to ‘wear and tear’ through misuse or accident,
7. Lost items
8. Improper storage of your product or stored in the gift box. 
9. If a piece has been repaired or modified by a 3rd party.
   

To submit a warranty claim, please email our Customer Experience team at info@ycljewels.com. We request that you include the following details:

• Proof of purchase such as your order number
• A photo or short video showing the issue you are experiencing
• Confirmation of how the damage occurred
• Details of how your piece has been worn, cared for and stored