Christmas order by dates

• Australia, Standard (Australia Post): order by Friday 18 December.
• Australia, Express (Australia Post): order by Sunday 20 December.
• International (DHL Express): order by Sunday 13 December.

Made to order pieces take longer to craft. Order by Friday 27 November to receive your piece in time for Christmas. Orders placed after this date are not guaranteed to arrive before 25 December.

Extended Christmas returns

Gift with confidence. Orders placed from 6 November can be returned until 8 January 2027, so the person you’re gifting has time to fall in love with it, or change their mind. To be eligible, your piece must be unworn, in its original condition and returned in its original packaging. Change of mind returns carry a $15 return fee. Christmas returns are for store credit or a refund. Exchanges aren’t available.

What can’t be returned

For hygiene and craftsmanship reasons, the following are not eligible for change of mind returns:

• Earrings
• Made to order, custom and engraved pieces, including custom rings
• Charm Bar pieces
• Final sale and discounted pieces, including anything bought with a discount code
• Gift boxes and gift bags
• Orders paid with Afterpay or Klarna

Faulty or damaged pieces

If something isn’t right, we’ll make it right. Get in touch with us and we’ll arrange a repair, replacement or refund. Our warranty applies to eligible pieces and is not affected by the extended returns window.

Gift wrapping

Add our signature gift wrapping at checkout and your order arrives in a white and wine striped box with a ribbon. Orders ship in one gift box unless you ask for more in your order notes.

Standard Shipping: Free for orders over $150 | $8.95 for orders under $150.

Express Shipping: $8.95 for orders over $150 | $12.95 for orders under $150.

Arrival times: Express shipping arrives within 1-2 business days and standard shipping within 5-8 business days.

International orders are shipped via Australia Post Express or DHL Express, and come with tracking and signature on delivery. Please note we cannot ship to APO or FPO addresses. 

New Zealand: $15 AUD shipping or free over $150. Delivery in 2-5 business days.

USA: Free express shipping for orders over $250 AUD | Under $250, $40 AUD for DHL Express (2-4 business days) or $20 AUD for Australia Post International Express (4-7 business days).

Canada: Free DHL Express for orders over $500 (2-5 business days) | under $500, $40 AUD for DHL Express (2-5 business days) or $20 AUD for Australia Post International Express (5-9 business days).

UK & Ireland: Free over $400; $30 AUD shipping for orders under. Delivery in 4-10 business days.

Europe: Free over $400; $35 AUD shipping for orders under. Delivery in 5-14 business days.

Asia: Free over $400; $25 AUD shipping for orders under. Delivery in 3-9 business days.

Pacific Islands: Free over $400; $30 AUD shipping for orders under. Delivery in 5-14 business days.

French Polynesia: $62 AUD shipping, no free option. Delivery in 2-8 business days.

Middle East & Gulf: $70 AUD DHL Express, 6-10 business days. Due to temporary changes in international shipping routes, delivery timelines to select Middle East countries may be slightly extended.

Rest of World: $40 AUD shipping, no free option. Delivery in 5-20 business days.

All US orders are shipped via Australia Post. Once your parcel arrives in the United States, it is handed over to USPS for final delivery.

For the most detailed tracking updates, we recommend entering your Australia Post tracking number directly into the USPS tracking website once the parcel reaches the US. USPS will provide more frequent and localised tracking updates after handover.

Please note that tracking updates may pause briefly while the parcel is in transit between Australia Post and USPS , this is normal and your order is still on its way.

All orders shipping to the US will have duties applied at checkout. Duties are calculated based on the total value of your order.

For customers outside of Australia, your order may be subject to international duties and taxes when the parcel arrives at the destination country. These taxes and duties are required to be paid by the customer upon delivery. Please note that the shipping carrier may not release the parcel without prior payment for these fees.

YCL cannot be held responsible for any actions, costs, or delays caused due to these customs processes over which we have no control. Nor can we be held responsible for delays caused by the delivery service provider. We recommend contacting your local customs office for more information about possible duties and taxes.

Make a Return here

Changed your mind?

You have 14 days from delivery to return your piece. We don’t offer exchanges on change of mind returns. Instead, you can choose:

• Store credit: the amount you paid for your piece, plus a 10% bonus. For example, a $100 piece returns to you as a $110 store credit or a $100 refund.
• Refund: the amount you paid for your piece, back to your original payment method

Want a different size or style? Choose store credit, take your 10% bonus and shop your new piece as soon as your return is processed.

To be eligible:

• Your return request is made within 14 days of delivery, or of purchase if bought in store
• Your piece is unworn, in saleable condition and in its original packaging (YCL pouch if applicable, YCL jewellery box and YCL cardboard box)
• You can provide proof of purchase
• Once your return is approved, post it within 7 days of receiving your emailed shipping label. Returns posted after your label expires will be cancelled and sent back to you
• Change of mind returns carry a $15 fee, which covers return shipping and handling

What can’t be returned for change of mind:

• Earrings, for hygiene reasons
• Made to order, custom and engraved pieces, including custom solid gold rings
• Charm Bar pieces
• Final sale pieces and anything in our sale collection
• Anything bought at a discount, with a discount code, or during a sitewide or annual sale
• Gift boxes and gift bags
• Gift cards
• Samples, free gifts and promotional pieces

Arrived damaged or incorrect?

If your piece arrives damaged or isn’t what you ordered, submit it through our returns portal and our team will review it. This includes discounted pieces.

Good to know:

• Purchases made with Afterpay or Klarna are eligible for store credit only
• Pieces bought through a third party retailer aren’t covered by YCL’s returns or warranty. Please contact the retailer directly
• If your order came with a free gift and your return takes the order below the qualifying amount, the gift must be returned too. If it isn’t, its market value will be charged
• Faulty pieces can be brought into our Burleigh Boutique boutique so our team can inspect them in person, or submitted through our returns portal
• Original shipping costs aren’t refundable. By the time your order reaches you, we’ve already paid our delivery partners to get it to your door, so your refund or store credit covers the price of your piece only.

Returns outside of Australia:

For change of mind returns & exchanges from outside Australia, return shipping is at your own cost.  We recommend choosing a tracked & insured service that accepts jewellery to Australia (for US customers, this is USPS Priority Mail International). Please keep your tracking number until your return has reached us.

To submit a warranty claim, please click here. 

YCL offers a 6-month manufacturing warranty on all jewellery. All YCL pieces undergo thorough quality checks during production and before shipment by our dispatch team. Solid rings come with an 18-month manufacturing warranty, and Eternal Bracelets have a 3-month warranty. If your piece falls outside of our warranty period, we offer a repair service. 

Our warranty covers manufacturing faults and defects such as:

1. Loose/missing stones - no evidence of bent prongs, clasps, shanks or metal
2. Broken clasps involving the spring mechanism

Our warranty does not cover:

1. Chain breakages or bent/stretched chain
2. Bent prongs/claws on rings
3. Bent/broken earrings posts or clasps
4. Dents/scratching/chipped or peeling
5. Discolouration or tarnishing
6. Pieces that have been damaged due to ‘wear and tear’ through misuse or accident,
7. Lost items
8. Improper storage of your product or stored in the gift box. 
9. If a piece has been repaired or modified by a 3rd party.

Chain breakages are not covered under warranty. Chains are delicate by nature and can be damaged through everyday wear, tension, or accidental snagging. This type of damage is considered general wear and tear. We always recommend handling your jewellery with care to avoid this kind of stress on the chain. In our experience, it's uncommon for chains to break without an external factor. What can often happen is:

• An accidental pull or snag weakens a link, creating a stress point.
• The chain may appear fine initially but is compromised.
• It later breaks during normal wear, and the original incident isn’t always recalled.

Exchanges are available on approved warranty claims only. When you submit a claim, you’ll be asked for a close-up photo of the issue and a photo of the full piece. If a moving part such as a closure or clasp is broken or damaged, please include a video so we can inspect it properly.

To submit a warranty claim, please click here.