Store Manager | YCL Boutique, Pacific Fair
Type: Full-Time

Location: Pacific Fair Shopping Centre, Gold Coast QLD

Applications close: Monday 9th June

To apply: Email your cover letter & resume to social@ycljewels.com

This is your chance to step into something bigger. We’re looking for a driven, creative and heart-led leader to manage our YCL Boutique at Pacific Fair. If you’re someone who loves creating beautiful customer moments, thrives in a team, and wants to grow your career inside a values-driven fashion brand, this role is for you. You’ll be leading the day-to-day store operations, mentoring a close-knit team, and delivering the premium, meaningful experience YCL is known for.

Why this role is different:

• Our current store manager has been promoted to HQ, so we’re looking for the next leader to take the reins.
• You’ll be joining a company that values creativity, compassion, and self-leadership.
• You’ll be supported by a brand with over 25 years of experience in design, business and digital marketing.

What You’ll Be Doing:

• Leading your team in alignment with YCL’s vision, purpose and values
• Overseeing daily operations: customer experience, sales, stock, team culture & more
• Driving weekly sales, hitting KPIs, and managing store budgets to optimise performance
• Managing the store roster in alignment with team wellbeing and business needs
• Reporting performance insights back to HQ to help shape business strategy
• Representing YCL through hands-on leadership
• Facilitating our ETERNAL permanent jewellery service (training provided)
• Planning & hosting creative, community-led in-store events with our HQ team

What You Bring:

• 2–3 years’ experience in a retail leadership role (store manager or assistant manager level)
• A passion for style, self-expression, and human connection
• Confidence to coach, lead and empower a team to perform at their best
• Strong understanding of budgets, KPIs and sales analysis
• Organised, intuitive and proactive in your leadership style
• Tech-savvy and confident
• Flexibility to work Thursday nights, weekends and public holidays on a rotating roster

Why Join Us?

• Progression: We hire and promote from within. Your growth is our priority.
• People-first culture: We lead with heart, kindness and purpose.
• Team rewards: Staff discounts, team events, career coaching & more.
• Creative freedom: Your ideas are welcomed. Let’s co-create together.
• Values-led business: Female-founded and grounded in over two decades of creative direction, business building and brand leadership.

Ready to step into your next chapter?

We’d love to hear from you. Email your resume + a short cover letter to social@ycljewels.com telling us why this role speaks to you.