• Leading and supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community, accessibility and people).
• Supporting and leading the training and coaching of a high performing team through our commitment to a premium, customer-centric experience.
• Ensuring high levels of customer satisfaction through premium sales service.
• Connecting with customers and telling the YCL brand story.
• Thrive in a customer-centric environment, motivated by achieving both individual and team KPIs.
• Maintaining an immaculate store presentation and merchandising.
• Aid in the receiving and organising of new stock deliveries.
• Always be up to date with the latest product information and brand happenings.
• Cultivating VIP relationships.
• Leading by example and empowering your team to self-lead through development plans and training opportunities.
• Overseeing the entire employee experience from onboarding through to off-boarding.
• Committing to, and delivering on, bold objectives both in store and within our team.
• Building brand presence and customer loyalty by upholding our company’s mission and values.
• Empowering your team to use their best judgement in all customer service matters.
• Collaborating with YCL Management and Marketing to execute store events that support the company mission, drive traffic, and increase community engagement.
• Facilitating our permanent jewellery & Charm Bar services (YCL training given).

• You have 2-3 years of retail experience
• You possess spirit to continuously evolve to achieve great results
• A people-person
• A good understanding of sales principles and customer service practices
• You have a passion for service and delivering an exceptional experience for guests
• Proven financial acumen to include budgeting and forecasting sales, gross margin, expense control and net profit
• You have proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
• You effectively balance autonomy and collaboration
• You seek the best (not necessarily the easiest) solutions, with an unwavering commitment to do what is right
• Passion for leading
• Strong written and verbal communication
• Excellent time management and problem-solving ability
• Efficient with Micro-soft suite (Word, Excel, Outlook, Excel, etc)
• Ability to lift up to 20kg
• Flexibility to work Thursday evenings, weekends, and public holidays on a rostered basis.

• We offer competitive salary and benefits.
• We are a passionate, driven small team whom value culture and wellbeing
• We value innovation and creative expression.
• Opportunity to co-create within a growing fashion-tech company offering long term career progression.
• Generous staff discounts, team rewards, and so much more.
• A combined 25 years of experience in creative direction, business development, brand curation, digital marketing and customer experience.
• Monthly face-to-face team meetings at HQ to be trained across new launches and activations.
• Opportunity to grow and expand within your role and a fast-growing brand.

Please send your cover letter & resume outlining why you’d be perfectly suited for this role to social@ycljewels.com. Please note: due to a high volume of applicants, only those whom are successful for an interview will receive a reply.