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Pacific Fair FAQ:

Local pick-up is not available at our Pacific Fair pop up, pick-up is only available from our Burleigh Heads Showroom.

Our return policy in-store is the same as online:


If you change your mind, we will gladly offer either a refund or gift card accept returns subject to the following conditions:

The item is in saleable condition, unworn with original packaging

The request is made within 14 days of delivery 

That you provide proof of purchase 

Earrings and Made to Order pieces cannot be returned

Items sold as a sample, discount or final sale cannot be returned. This includes any styles in our sale collection.

We do not offer refunds for purchases made using Afterpay or Klarna. These purchases are eligible for a gift card only. 

All our online orders can only be processed for return through our online return portal.

Located on level 1, in the middle of the aisle in-between Lululemon and Honey Birdette.

M 9 am — 5:30 pm

T 9 am — 5:30 pm

W 9 am — 5:30 pm

T 9 am — 9 pm

F 9 am — 5:30 pm

S 9 am — 5:30 pm

S 10am — 4 pm


Book your ETERNAL Permanent Jewellery Appointment here.

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