Christmas order by dates

• Australia, Standard (Australia Post): order by Friday 18 December.
• Australia, Express (Australia Post): order by Sunday 20 December.
• International (DHL Express): order by Sunday 13 December.

Made to order pieces take longer to craft. Order by Friday 27 November to receive your piece in time for Christmas. Orders placed after this date are not guaranteed to arrive before 25 December.

Extended Christmas returns

Gift with confidence. Orders placed from 6 November can be returned until 8 January 2027, so the person you’re gifting has time to fall in love with it, or change their mind. To be eligible, your piece must be unworn, in its original condition and returned in its original packaging. Change of mind returns carry a $15 return fee. Christmas returns are for store credit or a refund. Exchanges aren’t available.

What can’t be returned

For hygiene and craftsmanship reasons, the following are not eligible for change of mind returns:

• Earrings
• Made to order, custom and engraved pieces, including custom rings
• Charm Bar pieces
• Final sale and discounted pieces, including anything bought with a discount code
• Gift boxes and gift bags
• Orders paid with Afterpay or Klarna

Faulty or damaged pieces

If something isn’t right, we’ll make it right. Get in touch with us and we’ll arrange a repair, replacement or refund. Our warranty applies to eligible pieces and is not affected by the extended returns window.

Gift wrapping

Add our signature gift wrapping at checkout and your order arrives in a white and wine striped box with a ribbon. Orders ship in one gift box unless you ask for more in your order notes.

Envío estándar : gratis para pedidos superiores a $150; $7,95 para pedidos inferiores a $150.

Envío exprés : $4,95 para pedidos superiores a $150; $9,95 para pedidos inferiores a $150.

Tiempos de llegada: El envío EXPRESS llegará en un plazo de 1-3 días y el envío estándar en un plazo de 2-8 días.

International orders are shipped via Australia Post Express or DHL Express, and come with tracking and signature on delivery. Please note we cannot ship to APO or FPO addresses. 

New Zealand: $15 AUD shipping or free over $150. Delivery in 2-5 business days.

USA: Free express shipping for orders over $250 AUD | Under $250, $40 AUD for DHL Express (2-4 business days) or $20 AUD for Australia Post International Express (4-7 business days).

Canada: Free DHL Express for orders over $500 (2-5 business days) | under $500, $40 AUD for DHL Express (2-5 business days) or $20 AUD for Australia Post International Express (5-9 business days).

UK & Ireland: Free over $400; $30 AUD shipping for orders under. Delivery in 4-10 business days.

Europe: Free over $400; $35 AUD shipping for orders under. Delivery in 5-14 business days.

Asia: Free over $400; $25 AUD shipping for orders under. Delivery in 3-9 business days.

Pacific Islands: Free over $400; $30 AUD shipping for orders under. Delivery in 5-14 business days.

French Polynesia: $62 AUD shipping, no free option. Delivery in 2-8 business days.

Middle East & Gulf: $70 AUD DHL Express, 6-10 business days. Due to temporary changes in international shipping routes, delivery timelines to select Middle East countries may be slightly extended.

Rest of World: $40 AUD shipping, no free option. Delivery in 5-20 business days.

Los pedidos internacionales se envían a través de Australia Post Express o DHL Express, con seguimiento y firma al momento de la entrega. Tenga en cuenta que no realizamos envíos a direcciones APO ni FPO.

Nueva Zelanda : Envío gratuito por $12 AUD (más de $200). Entrega en 2-5 días hábiles.

EE. UU. y Canadá : Envío gratuito en pedidos superiores a $400; envío a $20 AUD en pedidos inferiores. Entrega en 5-9 días hábiles.

Reino Unido e Irlanda : Envío gratuito en pedidos superiores a $400; envío de $30 AUD en pedidos inferiores. Entrega en 4-10 días hábiles.

Europa : Envío gratuito para pedidos superiores a $400; envío de $35 AUD para pedidos inferiores. Entrega en 5-14 días hábiles.

Asia : Envío gratuito en pedidos superiores a $400; envío a $25 AUD en pedidos inferiores. Entrega en 3-9 días hábiles.

Islas del Pacífico : Envío gratuito en pedidos superiores a $400; envío de $30 AUD en pedidos inferiores. Entrega en 5-14 días hábiles.

Polinesia Francesa : Envío gratuito por 62 AUD. Entrega en 2-8 días hábiles.

Resto del mundo : Envío de $40 AUD (sin opción gratuita). Entrega en 5-20 días hábiles.

All orders shipping to the US will have duties applied at checkout. Duties are calculated based on the total value of your order.

For customers outside of Australia, your order may be subject to international duties and taxes when the parcel arrives at the destination country. These taxes and duties are required to be paid by the customer upon delivery. Please note that the shipping carrier may not release the parcel without prior payment for these fees.

YCL cannot be held responsible for any actions, costs, or delays caused due to these customs processes over which we have no control. Nor can we be held responsible for delays caused by the delivery service provider. We recommend contacting your local customs office for more information about possible duties and taxes.

Haga una devolución aquí

Si cambia de opinión, con gusto le ofreceremos un reembolso o una tarjeta de regalo. Aceptaremos devoluciones sujetas a las siguientes condiciones:

• El artículo está en condiciones de venta, sin usar y con embalaje original.
• La solicitud se realiza dentro de los 14 días siguientes a la entrega.
• Que proporciones un comprobante de compra
• Los pendientes y piezas hechas a pedido no se pueden devolver.
• Las piezas de Charm Bar se fabrican a pedido y, por lo tanto, no son elegibles para reembolso o devolución.
• Los anillos personalizados no se pueden devolver.
• Los artículos vendidos como muestras, con descuento o marcados como venta final no admiten devoluciones. Esto incluye todos los estilos de nuestra colección en oferta. Además, los artículos comprados con un código de descuento, durante una oferta en toda la página web o como parte de nuestras rebajas anuales no se pueden devolver.
• No ofrecemos reembolsos por compras realizadas con Afterpay ni Klarna. Estas compras solo son válidas para una tarjeta de regalo.
• Los artículos comprados a través de un vendedor externo no estarán cubiertos por la garantía de YCL. Comuníquese directamente con la empresa donde compró los artículos.
• Los artículos de regalo, promocionales y de muestra no están cubiertos por nuestra garantía de seis meses. No se aceptan reembolsos, devoluciones ni cambios de estos estilos.
• Tenga en cuenta que no aceptamos devoluciones defectuosas en nuestra Boutique Pacific Fair. Si necesita devolver un artículo defectuoso, envíe un correo electrónico a nuestro equipo.

To submit a warranty claim, please click here. 

YCL offers a 6-month manufacturing warranty on all jewellery. All YCL pieces undergo thorough quality checks during production and before shipment by our dispatch team. Solid rings come with an 18-month manufacturing warranty, and Eternal Bracelets have a 3-month warranty. If your piece falls outside of our warranty period, we offer a repair service. 

Our warranty covers manufacturing faults and defects such as:

1. Loose/missing stones - no evidence of bent prongs, clasps, shanks or metal
2. Broken clasps involving the spring mechanism

Our warranty does not cover:

1. Chain breakages or bent/stretched chain
2. Bent prongs/claws on rings
3. Bent/broken earrings posts or clasps
4. Dents/scratching/chipped or peeling
5. Discolouration or tarnishing
6. Pieces that have been damaged due to ‘wear and tear’ through misuse or accident,
7. Lost items
8. Improper storage of your product or stored in the gift box. 
9. If a piece has been repaired or modified by a 3rd party.

Chain breakages are not covered under warranty. Chains are delicate by nature and can be damaged through everyday wear, tension, or accidental snagging. This type of damage is considered general wear and tear. We always recommend handling your jewellery with care to avoid this kind of stress on the chain. In our experience, it's uncommon for chains to break without an external factor. What can often happen is:

• An accidental pull or snag weakens a link, creating a stress point.
• The chain may appear fine initially but is compromised.
• It later breaks during normal wear, and the original incident isn’t always recalled.

Exchanges are available on approved warranty claims only. When you submit a claim, you’ll be asked for a close-up photo of the issue and a photo of the full piece. If a moving part such as a closure or clasp is broken or damaged, please include a video so we can inspect it properly.

To submit a warranty claim, please click here.